Frequently asked questions

No. You create a custom app in your Shopify admin (a few clicks), paste two credentials into TrackedSale, and add your platform tokens. The storefront snippet and the orders webhook are registered automatically — no theme edits. Most stores finish in about 15 minutes.

No. The on-site script is tiny and loads asynchronously; all the heavy lifting (verification, enrichment, dispatch to platforms) happens on our servers, not in your shopper's browser.

Browser and server events share a single event_id. Platforms that support the Conversions/Events API (Meta, TikTok, Pinterest) use it to keep exactly one copy of each event, so running both paths never double-counts a sale.

Meta Conversions API, TikTok Events API, Google (tag with enhanced match fields), Klaviyo server-side events and Pinterest Conversions API — all from one Shopify connection.

Identifiers are SHA-256 hashed before dispatch wherever the platform expects hashes (email, phone, name, address for Meta/TikTok/Pinterest), plus click IDs and order values. Klaviyo — your own email tool — receives plain-text profile data, as its API requires. See the privacy policy for the full picture.

Yes. Each event carries the shopper's consent state; denied consent gates marketing destinations and Google receives the matching Consent Mode signals. TrackedSale never force-grants consent.

It works alongside it. You can keep the browser pixel firing (with deduplication) or let TrackedSale handle Meta entirely server-side — it's a per-store toggle.

Yes — that's the point. Purchases come from Shopify's signed orders/create webhook, which fires regardless of checkout type, ad blockers or iOS settings.

Everything, with no card required. Cancel anytime — no contracts, no commitments.

Yes. Organizations support multiple stores and team members with roles, and pixels can be shared across stores where that makes sense.